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服务失败的归因及预应机制探析 被引量:14
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作者 梁新弘 《企业经济》 北大核心 2006年第2期40-42,共3页
服务失败发生后,组织服务补救管理体系就必须立即作出相应的反应,但一味的事后反应,效果是有限的。不管企业是否对失败的原因作出解释,顾客总是努力寻求服务失败发生的原因并判断其性质,而后据此来决策今后的行为方式。服务失败的预应... 服务失败发生后,组织服务补救管理体系就必须立即作出相应的反应,但一味的事后反应,效果是有限的。不管企业是否对失败的原因作出解释,顾客总是努力寻求服务失败发生的原因并判断其性质,而后据此来决策今后的行为方式。服务失败的预应机制就是建立事前预警系统,最大限度地减少服务失败的发生。 展开更多
关键词 服务失败 服务补救 预应机制
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Dissolution kinetics of kaolin mineral in acidic media for predicting optimal condition for alum production 被引量:1
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作者 Folahan A.ADEKOLA Alafara A.BABA Sadisu GIRIGISU 《Journal of Central South University》 SCIE EI CAS CSCD 2017年第2期318-324,共7页
The dissolution kinetics and mechanisms of reaction of Batagbon Kaolin in sulphuric and fluosilicic acids were studied. Leaching temperature, acid concentration, particle size, solid-to-liquid ratio, and stirring spee... The dissolution kinetics and mechanisms of reaction of Batagbon Kaolin in sulphuric and fluosilicic acids were studied. Leaching temperature, acid concentration, particle size, solid-to-liquid ratio, and stirring speed were selected as process parameters. It is observed that the dissolution rate increases with decreasing particle size and solid-to-liquid ratio, and increases with stirring speed, acid concentration, and leaching temperature. The experimental results indicate that the dissolution rate is of mixed control via hydrogen ion [H+] action, with reaction order of 0.813 and the reaction kinetics can be expressed as gmt=[1-(1-x)l/3+y/6[(l-x)l/3+ 1-2(1-x)2/3]. The activation energy of the process is determined to be 21.6 k J/mol. The level of the product quality is also evaluated. 展开更多
关键词 KAOLIN ALUM sulphuric and fluosilicic acid LEACHING kinetic model mixed control
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