Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as...Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as the corporate strategy to improve its performance and competitive edge. This paper presents the successful implementation of a quality improvement project using the work study approach. On the completion of the project, the rate of serious defects which may lead to an accident is reduced by 55%, i.e., from 2%￣0.9% over a period of two years. A total of HK$ 1.1 million spent on the project is justified when compared with the reduction of financial risks involved. The success of the project demonstrates that the work study approach could be an effective tool for improving the performance of maintenance work.展开更多
Hong Kong′s current quality management philosophy can best be described as imported and experimental. This is because Hong Kong is at the interface of Eastern and Western culture, and modern quality management philo...Hong Kong′s current quality management philosophy can best be described as imported and experimental. This is because Hong Kong is at the interface of Eastern and Western culture, and modern quality management philosophies are at first imported from the West and implanted into the Hong Kong Subsidiaries of American and European controlled companies. Local experience in quality management is usually obtained via trial and error, and through progressive modifications. The influence of Chinese culture on quality management in Hong Kong has formed the main subject of this study. This study is to initiate the interest to develop modern quality management concepts based on Chinese culture. Some initial results suggest that Hong Kong managers have great interest in applying Chinese working principle to quality management.展开更多
Managing quality has become a serious endeavor for many Hong Kong companies. Many forward looking chief executives recognize that effective quality management is of strategic importance to competing, winning and ret...Managing quality has become a serious endeavor for many Hong Kong companies. Many forward looking chief executives recognize that effective quality management is of strategic importance to competing, winning and retaining markets. In this respect, they have established their quality culture in order to unify the workforce and the management for better quality performance. This paper is to study the styles of quality culture in some best companies in Hong Kong.展开更多
The Hong Kong housing authority houses a half po pulation of Hong Kong. It constructs and manages pro perty on a massive scale. In 1989, the housing authority makes the decision that by 1993, its construction proj...The Hong Kong housing authority houses a half po pulation of Hong Kong. It constructs and manages pro perty on a massive scale. In 1989, the housing authority makes the decision that by 1993, its construction project management arm, and all construction companies working for the Housing Authority would be certified to the ISO 9000 standard. This decision is to have a profound and lasting impact on the construction industry in Hong Kong. In 1996, a management enhancement programme is launched. Targeting all 15 000 staff in the housing department, the programme aims at changing the culture of the organization and its partners in delivering high calibre services to customers. This paper examines the motivation and reasons behind the initiatives. It outlines the approach and framework used as the authority changes the mindset of a large department of the civil service.展开更多
In this paper the method to calculate intangible quality cost is put forward for the first time based on the production and management characteristics of coal preparation plant. A model for assessment of quality manag...In this paper the method to calculate intangible quality cost is put forward for the first time based on the production and management characteristics of coal preparation plant. A model for assessment of quality management performance of coal preparation plant is established on the ground of quality cost. By using of CIMS integration environment the strategy to carry out the model and the application example are also offered. It provides a new and feasible way to assess performance quality management of coal preparation plant.展开更多
This paper attempts to identify the loss of quality of craftsmanship intensive products. It shows that errors in production process and degradation in the jewellery pro duct quality in the (complex) transition from...This paper attempts to identify the loss of quality of craftsmanship intensive products. It shows that errors in production process and degradation in the jewellery pro duct quality in the (complex) transition from hand crafted silver model making to mass production are largely due to the ignorance of the importance of design——craftsmanship in production process. In fact, the design can be employed to solve the problems of the quality degradation or even as a tool to prevent error in the stages of product design, development and production. In testing this hypo thesis, production processes (from designing, model making, casting, polishing, buffing to texturing) are all examined in order to identify the root causes of product quality degradation in mass production. After the analysis, the concept of “integrated craftsmanship” is proposed to assist integration of traditional goldsmith′s and je wellery designers′ techniques in jewellery designing and making, and to change the attitudes to quality control in mass production systems. Finally, the model of “integra ted design craftsmanship” as a comprehensive design conceptual and quality organizational tool is formulated for managing and improving product quality.展开更多
Recently,Quality of Experience(QoE)has been introduced as a subjective measure of a user’s experience of communication services.QoE was expected to take the place of traditional Quality of Service(QoS)measure in that...Recently,Quality of Experience(QoE)has been introduced as a subjective measure of a user’s experience of communication services.QoE was expected to take the place of traditional Quality of Service(QoS)measure in that QoE may express a direct and accurate user experience.In this paper,we propose a QoE management scheme which is based on a user’s simple feedback.We explain the proposed QoE management steps and the dominant reason extraction algorithm to determine the quality-falling instance.We also present a QoE prediction method that will provide an optimal quality management scheme in communication services.Experiments on multimedia streaming service prove the efficiency of the dominant factor extraction algorithm,and the experiment using the QoE prediction method present a very high accuracy.The QoE management scheme proposed in this paper can be generally adapted to any communication services,to increase the efficiency and effectiveness of quality management systems.展开更多
Total quality management (TQM) is of strategic significance in winning the required edge for manufacturers in Hong Kong to survive in the ever increasingly competitive market. Mere capitalization on the cheap availa...Total quality management (TQM) is of strategic significance in winning the required edge for manufacturers in Hong Kong to survive in the ever increasingly competitive market. Mere capitalization on the cheap availability of labour and land in the China's Mainland for competitiveness is no longer viable because of the emergence of new competitors in particular those in Asia countries. TQM aiming for continuous improvements is the key for profitability growth and long run competitiveness. Over emphasis in the “hardware” for quality improvement without the complementation of it with the cultivation of the “software” for its implementation will not only delay the real implementation of real TQM but may also result in catastrophic failure of the organization in the face of rapid changes in demand and expectations of customers. An organizational culture for quality improvement through management empowerment is believed to be fruitful in helping the Hong Kong manufacturers to win the uphill battle for their well being and even survival in the world competition.展开更多
文摘Strategic quality management is implemented in a local elevator company. Quality strategies, policies and goals focusing on customers′ needs are clearly established. Continuous quality improvement has been adopted as the corporate strategy to improve its performance and competitive edge. This paper presents the successful implementation of a quality improvement project using the work study approach. On the completion of the project, the rate of serious defects which may lead to an accident is reduced by 55%, i.e., from 2%￣0.9% over a period of two years. A total of HK$ 1.1 million spent on the project is justified when compared with the reduction of financial risks involved. The success of the project demonstrates that the work study approach could be an effective tool for improving the performance of maintenance work.
文摘Hong Kong′s current quality management philosophy can best be described as imported and experimental. This is because Hong Kong is at the interface of Eastern and Western culture, and modern quality management philosophies are at first imported from the West and implanted into the Hong Kong Subsidiaries of American and European controlled companies. Local experience in quality management is usually obtained via trial and error, and through progressive modifications. The influence of Chinese culture on quality management in Hong Kong has formed the main subject of this study. This study is to initiate the interest to develop modern quality management concepts based on Chinese culture. Some initial results suggest that Hong Kong managers have great interest in applying Chinese working principle to quality management.
文摘Managing quality has become a serious endeavor for many Hong Kong companies. Many forward looking chief executives recognize that effective quality management is of strategic importance to competing, winning and retaining markets. In this respect, they have established their quality culture in order to unify the workforce and the management for better quality performance. This paper is to study the styles of quality culture in some best companies in Hong Kong.
文摘The Hong Kong housing authority houses a half po pulation of Hong Kong. It constructs and manages pro perty on a massive scale. In 1989, the housing authority makes the decision that by 1993, its construction project management arm, and all construction companies working for the Housing Authority would be certified to the ISO 9000 standard. This decision is to have a profound and lasting impact on the construction industry in Hong Kong. In 1996, a management enhancement programme is launched. Targeting all 15 000 staff in the housing department, the programme aims at changing the culture of the organization and its partners in delivering high calibre services to customers. This paper examines the motivation and reasons behind the initiatives. It outlines the approach and framework used as the authority changes the mindset of a large department of the civil service.
文摘In this paper the method to calculate intangible quality cost is put forward for the first time based on the production and management characteristics of coal preparation plant. A model for assessment of quality management performance of coal preparation plant is established on the ground of quality cost. By using of CIMS integration environment the strategy to carry out the model and the application example are also offered. It provides a new and feasible way to assess performance quality management of coal preparation plant.
文摘This paper attempts to identify the loss of quality of craftsmanship intensive products. It shows that errors in production process and degradation in the jewellery pro duct quality in the (complex) transition from hand crafted silver model making to mass production are largely due to the ignorance of the importance of design——craftsmanship in production process. In fact, the design can be employed to solve the problems of the quality degradation or even as a tool to prevent error in the stages of product design, development and production. In testing this hypo thesis, production processes (from designing, model making, casting, polishing, buffing to texturing) are all examined in order to identify the root causes of product quality degradation in mass production. After the analysis, the concept of “integrated craftsmanship” is proposed to assist integration of traditional goldsmith′s and je wellery designers′ techniques in jewellery designing and making, and to change the attitudes to quality control in mass production systems. Finally, the model of “integra ted design craftsmanship” as a comprehensive design conceptual and quality organizational tool is formulated for managing and improving product quality.
基金supported by the Ministry of Knowledge Economy (MKE), Korea, under the Convergence Information Technology Research Center (CITRC) support program, under Grant No. NIPA-2012-H0401-12-1002supervised by the National IT Industry Promotion Agency (NIPA)
文摘Recently,Quality of Experience(QoE)has been introduced as a subjective measure of a user’s experience of communication services.QoE was expected to take the place of traditional Quality of Service(QoS)measure in that QoE may express a direct and accurate user experience.In this paper,we propose a QoE management scheme which is based on a user’s simple feedback.We explain the proposed QoE management steps and the dominant reason extraction algorithm to determine the quality-falling instance.We also present a QoE prediction method that will provide an optimal quality management scheme in communication services.Experiments on multimedia streaming service prove the efficiency of the dominant factor extraction algorithm,and the experiment using the QoE prediction method present a very high accuracy.The QoE management scheme proposed in this paper can be generally adapted to any communication services,to increase the efficiency and effectiveness of quality management systems.
文摘Total quality management (TQM) is of strategic significance in winning the required edge for manufacturers in Hong Kong to survive in the ever increasingly competitive market. Mere capitalization on the cheap availability of labour and land in the China's Mainland for competitiveness is no longer viable because of the emergence of new competitors in particular those in Asia countries. TQM aiming for continuous improvements is the key for profitability growth and long run competitiveness. Over emphasis in the “hardware” for quality improvement without the complementation of it with the cultivation of the “software” for its implementation will not only delay the real implementation of real TQM but may also result in catastrophic failure of the organization in the face of rapid changes in demand and expectations of customers. An organizational culture for quality improvement through management empowerment is believed to be fruitful in helping the Hong Kong manufacturers to win the uphill battle for their well being and even survival in the world competition.
