目的通过研究门诊导医助手的交互程度、音调、性别对拟人化程度、有效性、满意度的影响,为未来导医场景及更多公共场合的语音助手的形象与话术设计提供参考。方法让12位被试在模拟导医场景下与不同交互程度、音调、性别的语音助手进行...目的通过研究门诊导医助手的交互程度、音调、性别对拟人化程度、有效性、满意度的影响,为未来导医场景及更多公共场合的语音助手的形象与话术设计提供参考。方法让12位被试在模拟导医场景下与不同交互程度、音调、性别的语音助手进行对话任务,通过绿野仙踪测试法(Wizard of Oz)进行实验。使用七分李克特量表获取拟人化程度、有效性、满意度评分并进行开放性访谈,再通过弗里德曼检验(Friedman Test)、威尔克尔森符号秩检验(Wilcoxon Signed Rank Test)与最小二乘回归分析对结果进行量化分析,以探索用户对导医助手的形象与话术偏好。最后根据研究结果,对导医系统展开了多模态用户界面的设计实践。结果在导医场景下,用户更偏好交互程度高的导医助手,音调为女低音或男高音的导医助手评分更高,用户对导医助手的性别没有明显偏好。导医助手的用户满意度随着拟人化程度的增加而增加。结论对于公共场合的语音交互设计,应深入调研各类用户的偏好,设计出更受用户喜爱的语音助手,并发挥出多模态用户界面的优势。展开更多
Intelligent personal assistants play a pivotal role in in-vehicle systems,significantly enhancing life efficiency,driving safety,and decision-making support.In this study,the multi-modal design elements of intelligent...Intelligent personal assistants play a pivotal role in in-vehicle systems,significantly enhancing life efficiency,driving safety,and decision-making support.In this study,the multi-modal design elements of intelligent personal assistants within the context of visual,auditory,and somatosensory interactions with drivers were discussed.Their impact on the driver’s psychological state through various modes such as visual imagery,voice interaction,and gesture interaction were explored.The study also introduced innovative designs for in-vehicle intelligent personal assistants,incorporating design principles such as driver-centricity,prioritizing passenger safety,and utilizing timely feedback as a criterion.Additionally,the study employed design methods like driver behavior research and driving situation analysis to enhance the emotional connection between drivers and their vehicles,ultimately improving driver satisfaction and trust.展开更多
文摘目的通过研究门诊导医助手的交互程度、音调、性别对拟人化程度、有效性、满意度的影响,为未来导医场景及更多公共场合的语音助手的形象与话术设计提供参考。方法让12位被试在模拟导医场景下与不同交互程度、音调、性别的语音助手进行对话任务,通过绿野仙踪测试法(Wizard of Oz)进行实验。使用七分李克特量表获取拟人化程度、有效性、满意度评分并进行开放性访谈,再通过弗里德曼检验(Friedman Test)、威尔克尔森符号秩检验(Wilcoxon Signed Rank Test)与最小二乘回归分析对结果进行量化分析,以探索用户对导医助手的形象与话术偏好。最后根据研究结果,对导医系统展开了多模态用户界面的设计实践。结果在导医场景下,用户更偏好交互程度高的导医助手,音调为女低音或男高音的导医助手评分更高,用户对导医助手的性别没有明显偏好。导医助手的用户满意度随着拟人化程度的增加而增加。结论对于公共场合的语音交互设计,应深入调研各类用户的偏好,设计出更受用户喜爱的语音助手,并发挥出多模态用户界面的优势。
文摘Intelligent personal assistants play a pivotal role in in-vehicle systems,significantly enhancing life efficiency,driving safety,and decision-making support.In this study,the multi-modal design elements of intelligent personal assistants within the context of visual,auditory,and somatosensory interactions with drivers were discussed.Their impact on the driver’s psychological state through various modes such as visual imagery,voice interaction,and gesture interaction were explored.The study also introduced innovative designs for in-vehicle intelligent personal assistants,incorporating design principles such as driver-centricity,prioritizing passenger safety,and utilizing timely feedback as a criterion.Additionally,the study employed design methods like driver behavior research and driving situation analysis to enhance the emotional connection between drivers and their vehicles,ultimately improving driver satisfaction and trust.
