[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录...[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录音记录对话并对其进行编码和分析,总结交流内容特征和模式。结合任务类型、认知类型组合、服务器记录的搜索交互行为日志以及问卷收集的搜索体验进行了探索分析。[结论/发现]从交流内容上看,协同搜索用户主要理解与评判书目信息、商讨搜索任务计划;比起认知类型不同的用户,相同认知类型的用户在操作交互方面交流更多,在评判决策方面交流较少。交流模式依据讨论内容比重可分为理解评判型、评判主导型、均衡交流型三种,评判主导型用户的任务完成满意度最高。[创新/价值]协同搜索用户的交流反映出搜索过程中需要与同伴商讨协同的焦点,也是需要系统提供协助的重点,给协同搜索系统设计提供一定参考。本研究针对协同搜索的交流内容设计的编码系统对相关的协同交流研究也有借鉴意义。展开更多
Many digital platforms have employed free-content promotion strategies to deal with the high uncertainty levels regarding digital content products.However,the diversity of digital content products and user heterogenei...Many digital platforms have employed free-content promotion strategies to deal with the high uncertainty levels regarding digital content products.However,the diversity of digital content products and user heterogeneity in content preference may blur the impact of platform promotions across users and products.Therefore,free-content promotion strategies should be adapted to allocate marketing resources optimally and increase revenue.This study develops personal-ized free-content promotion strategies based on individual-level heterogeneous treatment effects and explores the causes of their heterogeneity,focusing on the moderating effect of user engagement-related variables.To this end,we utilize ran-dom field experimental data provided by a top Chinese e-book platform.We employ a framework that combines machine learning with econometric causal inference methods to estimate individual treatment effects and analyze their potential mechanisms.The analysis shows that,on average,free-content promotions lead to a significant increase in consumer pay-ments.However,the higher the level of user engagement,the lower the payment lift caused by promotions,as more-engaged users are more strongly affected by the cannibalization effect of free-content promotion.This study introduces a novel causal research design to help platforms improve their marketing strategies.展开更多
文摘[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录音记录对话并对其进行编码和分析,总结交流内容特征和模式。结合任务类型、认知类型组合、服务器记录的搜索交互行为日志以及问卷收集的搜索体验进行了探索分析。[结论/发现]从交流内容上看,协同搜索用户主要理解与评判书目信息、商讨搜索任务计划;比起认知类型不同的用户,相同认知类型的用户在操作交互方面交流更多,在评判决策方面交流较少。交流模式依据讨论内容比重可分为理解评判型、评判主导型、均衡交流型三种,评判主导型用户的任务完成满意度最高。[创新/价值]协同搜索用户的交流反映出搜索过程中需要与同伴商讨协同的焦点,也是需要系统提供协助的重点,给协同搜索系统设计提供一定参考。本研究针对协同搜索的交流内容设计的编码系统对相关的协同交流研究也有借鉴意义。
基金supported by the Anhui Postdoctoral Scientific Research Program Foundation(2022B579).
文摘Many digital platforms have employed free-content promotion strategies to deal with the high uncertainty levels regarding digital content products.However,the diversity of digital content products and user heterogeneity in content preference may blur the impact of platform promotions across users and products.Therefore,free-content promotion strategies should be adapted to allocate marketing resources optimally and increase revenue.This study develops personal-ized free-content promotion strategies based on individual-level heterogeneous treatment effects and explores the causes of their heterogeneity,focusing on the moderating effect of user engagement-related variables.To this end,we utilize ran-dom field experimental data provided by a top Chinese e-book platform.We employ a framework that combines machine learning with econometric causal inference methods to estimate individual treatment effects and analyze their potential mechanisms.The analysis shows that,on average,free-content promotions lead to a significant increase in consumer pay-ments.However,the higher the level of user engagement,the lower the payment lift caused by promotions,as more-engaged users are more strongly affected by the cannibalization effect of free-content promotion.This study introduces a novel causal research design to help platforms improve their marketing strategies.
