Our society needs and expects more high-value services.Such"knowledge-intensive"services can only be delivered if the necessary organizational and technical requirements are fulfilled.In addition,the cost-be...Our society needs and expects more high-value services.Such"knowledge-intensive"services can only be delivered if the necessary organizational and technical requirements are fulfilled.In addition,the cost-benefit analysis from the service provider point of view needs to be positive.There is a large and rapidly increasing literature on how artificial intelligence might be used to developmore"intelligent"in-展开更多
文摘Our society needs and expects more high-value services.Such"knowledge-intensive"services can only be delivered if the necessary organizational and technical requirements are fulfilled.In addition,the cost-benefit analysis from the service provider point of view needs to be positive.There is a large and rapidly increasing literature on how artificial intelligence might be used to developmore"intelligent"in-
