With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influe...With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influence on bus companies.It's crucial to improve the bus service. This report adapts and applies a modified SERVQUAL approach to estimate the service quality in public transport. Wessex Red servcie, bus service in England UK, operated in partnership with the University of the West of England and the University of Bristol, is evaluated in the report being representative for bus service. In this study, the author has applied the SERVQUAL questionnaire among the three groups of customers in Bristol UK based on these five dimensions of SERVQUAL:"Tangibles, Responsiveness, Assurance, Reliability and Empathy"(Parasuraman, 1988). The results illustrates a high degree of importance placed on reliability, in which bus being late is an issue most concerned. The author analyzes the problem and finally provides suggestions and recommendation for the issue. This study is to provide a quality evaluation tool readily usable by transport operators willing to certify the service offered and it also offers a tool for practioners characterized by flexibility so as to fit individual needs. In addition, this study is beneficial to students who are learning Marketing. The study provides students a methodology in their marketing research. It also gives students a tool to evaluate services so as to set up their marketing plan and could give a better horizon to understand marketing.展开更多
This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With refer...This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With reference to the framework, the factors, their importance and relationships within each process are established by the responses of practicing salespersons. A clear picture of the underlying management mechanisms leading to strong sales forces and service quality are produced. Retail management is required to better establish and manage the human resource.展开更多
Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement sca...Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.展开更多
Resting on the principle of “What you measure is what you get”, the balanced scorecard helps link and translate vague corporate strategy to individual performance. In addition to the traditional financial perspecti...Resting on the principle of “What you measure is what you get”, the balanced scorecard helps link and translate vague corporate strategy to individual performance. In addition to the traditional financial perspective goals, the scorecard suggests a holistic, flexible, powerful and balanced approach to measuring and managing corporate performance. Measures from the perspectives of customer, process and learning are identified as drivers for financial performance. The process of developing the balanced scorecard clarifies and communicate corporate strategy to every employee in the organization. The goals of respective business units and individuals can thus be aligned to improve overall quality service.展开更多
The power of employees is usually under estimated by managers in an organization. In order to achieve effectively the organizational objectives and compete externally, leaders must appreciate the importance of the e...The power of employees is usually under estimated by managers in an organization. In order to achieve effectively the organizational objectives and compete externally, leaders must appreciate the importance of the employees and help them to do right things to the organization. The process to develop powerful employees, enhance a learning culture and recognize the achievements is the important element to employee satisfaction. The winner of the 21st century is the one who can understand and apply the strategy of people.展开更多
Small cells have been regarded as an appealing technique to boost resource reuse ratio. On the other hand, their large-scale and self-organised tendency would complicate the interference environment of mobile networks...Small cells have been regarded as an appealing technique to boost resource reuse ratio. On the other hand, their large-scale and self-organised tendency would complicate the interference environment of mobile networks. Meanwhile, traffic class is booming in recent years, which leads to higher demand for net- work designers on Quality of Service （QoS） provision, and therefore users＇ diverse re- quirements may not be guaranteed in sucff＇an interference limited scenario. To maximise the number of users with QoS demands as well as resource reuse ratio, we formulate the resource allocation problem into a multi-objective l0 norm form. It is shown to be NP hard, and an iterative method is employed to approach the optimal solution. Because of its limit of being not adaptive to large-scale networks, we also design a heuristic method based on chordal graph, which, however, could result in per- formance loss when the size of networks is small. Finally, by combining these two meth- ods, we devise a hybrid algorithm such that the allocation performs both efficiently and effectively. Simulation results illustrate the performance of our proposed methods in terms of outage probability and resource reuse ratio.展开更多
An assessment method for the quality of service （QoS） of virtual knowledge communities （VKC） is proposed based on fuzzy theory and analytic hierarchy process （AHP）. The QoS is evaluated in terms of Website desig...An assessment method for the quality of service （QoS） of virtual knowledge communities （VKC） is proposed based on fuzzy theory and analytic hierarchy process （AHP）. The QoS is evaluated in terms of Website design, reliability, responsiveness, trust, personalization, and information quality. The cognitive QoS and the QoS evaluated by assessors are compared to analyze which QoS of the VKC should be improved urgently and which indicators keep leading positions, and to assist administrators of the VKC on measuring and understanding current status and implementation effect of the QoS.展开更多
This paper investigates the routing among autonomous systems (ASs) with quality of service (QoS) requirements. To avoid the intractability of the problem, abstract QoS capability must be informed among ASs, because th...This paper investigates the routing among autonomous systems (ASs) with quality of service (QoS) requirements. To avoid the intractability of the problem, abstract QoS capability must be informed among ASs, because the routhing which constrained QoS has been proved to be nondeterministic polynomial-time (NP) hard even inside an AS. This paper employs the modified Dijkstra algorithm to compute the maximum bottleneck bandwidth inside an AS. This approach lays a basis for the AS-level switching capability on which interdomain advertisement can be performed. Furthermore, the paper models the aggregated traffic in backbone network with fractional Brownian motion (FBM), and by integrating along the time axis in short intervals, a good estimation of the distribution of queue length in the next short intervals can be obtained. The proposed advertisement mechanism can be easily implemented with the current interdomain routing protocols. Numerical study indicates that the presented scheme is effective and feasible.展开更多
To guarantee the Quality of Service (QoS) is one of the key objectives of the next generation network.Based on the introduction of the Next Generation Network(NGN) and the definition of QoS,various aspects of QoS are ...To guarantee the Quality of Service (QoS) is one of the key objectives of the next generation network.Based on the introduction of the Next Generation Network(NGN) and the definition of QoS,various aspects of QoS are analyzed in this article,with emphasis on different approaches and business models.It is noted that QoS concerns the parametric network performance parameters and the application “satisfaction” level.展开更多
China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manu...China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manufacturing and supply of petroleum and petrochemical material, equipment and technology.展开更多
Based on the research of theories and practices related to quality evaluation of electronic services(e-services) from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an e...Based on the research of theories and practices related to quality evaluation of electronic services(e-services) from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an evaluation indicator system for Chinese libraries.A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model.Based on the survey data,the article evaluated and analyzed the quality of Shanxi Provincial Library's e-services by means of quadrant analysis,and put forward solutions and suggestions accordingly.展开更多
The MAC layer in IEEE802.16 is designed to differentiate service among traffic categories with different multimedia requirements.In this paper,a scheduling algorithm at MAC layer for multiple connections with diverse ...The MAC layer in IEEE802.16 is designed to differentiate service among traffic categories with different multimedia requirements.In this paper,a scheduling algorithm at MAC layer for multiple connections with diverse QoS requirements is proposed.As for this algorithm,each connection is assigned a priority,which is updated dynamically based on its service status concluding queue characteristic and channel state.A connection with the highest priority is scheduled each time.Analytical model is developed by assuming a Finite State Markov Chain(FSMC)channel model.Simulation results show that the proposed scheduling algorithm can improve the performance of mean waiting time and throughput in broadband wireless networks.展开更多
Initially as an extension of cloud computing, fog computing has been inspiring new ideas about moving computing tasks to the edge of networks. In fog, we often repeat the procedure of placing services because of the g...Initially as an extension of cloud computing, fog computing has been inspiring new ideas about moving computing tasks to the edge of networks. In fog, we often repeat the procedure of placing services because of the geographical distribution of mobile users. We may not expect a fixed demand and supply relationship between users and service providers since users always prefer nearby service with less time delay and transmission consumption. That is, a plug-and-play service mode is what we need in fog. In this paper, we put forward a dynamic placement strategy for fog service to guarantee the normal service provision and optimize the Quality of Service (QoS). The simulation results show that our strategy can achieve better performance under metrics including energy consumption and end-to-end latency. Moreover, we design a real Plug-and-Play Fog (PnPF) based on Raspberry Pi and OpenWrt to provide fog services for wireless multimedia networks.展开更多
Cloud computing is becoming a hot topic of the information industry in recent years. Many companies provide the cloud services, such as Google Apps and Apple multimedia services. In general, by applying the virtulizat...Cloud computing is becoming a hot topic of the information industry in recent years. Many companies provide the cloud services, such as Google Apps and Apple multimedia services. In general, by applying the virtulization technologies, the data center is built for cloud computing to provide users with the eomputing and storage resources, as well as the software environment. Thus, the quality of service （QoS） must be considered to satisfy users＇ requirements. This paper proposes a high efficiency scheduling scheme for supporting cloud computing. The virtual machine migration technique has been applied to the proposed scheduling scheme for improving the resources utilization and satisfying the QoS requirement of users. The experimental results show that in addition to satisfying the QoS requirement of users, the proposed scheme can improve the resources utilization effectively.展开更多
An analytical queuing model is proposed for the classified services of WiMAX network. Simulation model is also developed that corresponds to the Markovian analytical model using Java modeling tool （JMT）. This is a n...An analytical queuing model is proposed for the classified services of WiMAX network. Simulation model is also developed that corresponds to the Markovian analytical model using Java modeling tool （JMT）. This is a new and efficient discrete event tool for queuing network modeling and workload analysis. QoS metrics have been evaluated for the multi-rate traffic in multiple scenari- os. Results obtained from simulation are compared for validation and analysis. Outcomes show that the proposed model is more efficient than the conventional method by improving residence time, re- sponse time, increasing system throughput and efficiency at queuing level with a slight degradation in call acceptance factor.展开更多
文摘With the development of society, customers are having an increasing expectation on bus service. Problems such as bus being late all the time seem to become common. It usually annoys the customers and have a bad influence on bus companies.It's crucial to improve the bus service. This report adapts and applies a modified SERVQUAL approach to estimate the service quality in public transport. Wessex Red servcie, bus service in England UK, operated in partnership with the University of the West of England and the University of Bristol, is evaluated in the report being representative for bus service. In this study, the author has applied the SERVQUAL questionnaire among the three groups of customers in Bristol UK based on these five dimensions of SERVQUAL:"Tangibles, Responsiveness, Assurance, Reliability and Empathy"(Parasuraman, 1988). The results illustrates a high degree of importance placed on reliability, in which bus being late is an issue most concerned. The author analyzes the problem and finally provides suggestions and recommendation for the issue. This study is to provide a quality evaluation tool readily usable by transport operators willing to certify the service offered and it also offers a tool for practioners characterized by flexibility so as to fit individual needs. In addition, this study is beneficial to students who are learning Marketing. The study provides students a methodology in their marketing research. It also gives students a tool to evaluate services so as to set up their marketing plan and could give a better horizon to understand marketing.
文摘This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With reference to the framework, the factors, their importance and relationships within each process are established by the responses of practicing salespersons. A clear picture of the underlying management mechanisms leading to strong sales forces and service quality are produced. Retail management is required to better establish and manage the human resource.
基金supported by the Social Science Foundation of China(Grant No.:12CTQ005)
文摘Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.
文摘Resting on the principle of “What you measure is what you get”, the balanced scorecard helps link and translate vague corporate strategy to individual performance. In addition to the traditional financial perspective goals, the scorecard suggests a holistic, flexible, powerful and balanced approach to measuring and managing corporate performance. Measures from the perspectives of customer, process and learning are identified as drivers for financial performance. The process of developing the balanced scorecard clarifies and communicate corporate strategy to every employee in the organization. The goals of respective business units and individuals can thus be aligned to improve overall quality service.
文摘The power of employees is usually under estimated by managers in an organization. In order to achieve effectively the organizational objectives and compete externally, leaders must appreciate the importance of the employees and help them to do right things to the organization. The process to develop powerful employees, enhance a learning culture and recognize the achievements is the important element to employee satisfaction. The winner of the 21st century is the one who can understand and apply the strategy of people.
基金ACKNOWLEDGEMENT First, thanks for the invitation from the organ- isers of IEEE/CIC ICCC 2013 held in Xi＇an, China. This work was supported by the Na- tional Natural Science Foundation of China under Grants No. 60972047, No. 61231008 the National Science and Technology Major Project under Grams No. 2011ZX03005-004, No. 2011ZX03004-003, No. 2011ZX03005- 003-03, No. 2013ZX03004007-003+4 种基金 the Shannxi 13115 Project under Grant No. 2010ZDKG-26 the National Basic Research Program of China （973 Program） under Grant No. 2009CB320404 the Program for Changjiang Scholars and Inn- ovative Research Team in University under Gr- ant No. IRT0852 the 111 Project under Grant No. B08038 and the State Key Laboratory Fou- ndation under Grants No. ISN1002005, No. ISN090305.
文摘Small cells have been regarded as an appealing technique to boost resource reuse ratio. On the other hand, their large-scale and self-organised tendency would complicate the interference environment of mobile networks. Meanwhile, traffic class is booming in recent years, which leads to higher demand for net- work designers on Quality of Service （QoS） provision, and therefore users＇ diverse re- quirements may not be guaranteed in sucff＇an interference limited scenario. To maximise the number of users with QoS demands as well as resource reuse ratio, we formulate the resource allocation problem into a multi-objective l0 norm form. It is shown to be NP hard, and an iterative method is employed to approach the optimal solution. Because of its limit of being not adaptive to large-scale networks, we also design a heuristic method based on chordal graph, which, however, could result in per- formance loss when the size of networks is small. Finally, by combining these two meth- ods, we devise a hybrid algorithm such that the allocation performs both efficiently and effectively. Simulation results illustrate the performance of our proposed methods in terms of outage probability and resource reuse ratio.
文摘An assessment method for the quality of service （QoS） of virtual knowledge communities （VKC） is proposed based on fuzzy theory and analytic hierarchy process （AHP）. The QoS is evaluated in terms of Website design, reliability, responsiveness, trust, personalization, and information quality. The cognitive QoS and the QoS evaluated by assessors are compared to analyze which QoS of the VKC should be improved urgently and which indicators keep leading positions, and to assist administrators of the VKC on measuring and understanding current status and implementation effect of the QoS.
文摘This paper investigates the routing among autonomous systems (ASs) with quality of service (QoS) requirements. To avoid the intractability of the problem, abstract QoS capability must be informed among ASs, because the routhing which constrained QoS has been proved to be nondeterministic polynomial-time (NP) hard even inside an AS. This paper employs the modified Dijkstra algorithm to compute the maximum bottleneck bandwidth inside an AS. This approach lays a basis for the AS-level switching capability on which interdomain advertisement can be performed. Furthermore, the paper models the aggregated traffic in backbone network with fractional Brownian motion (FBM), and by integrating along the time axis in short intervals, a good estimation of the distribution of queue length in the next short intervals can be obtained. The proposed advertisement mechanism can be easily implemented with the current interdomain routing protocols. Numerical study indicates that the presented scheme is effective and feasible.
文摘To guarantee the Quality of Service (QoS) is one of the key objectives of the next generation network.Based on the introduction of the Next Generation Network(NGN) and the definition of QoS,various aspects of QoS are analyzed in this article,with emphasis on different approaches and business models.It is noted that QoS concerns the parametric network performance parameters and the application “satisfaction” level.
文摘China Petroleum Technology & Development Corporation (CPTDC), a wholly owned subsidiary company of China National Petroleum Corporation (CNPC), is China's largest multinational company specializing in the manufacturing and supply of petroleum and petrochemical material, equipment and technology.
基金supported by the research program of philosophy and social science of Shanxi Province(Grant No.0705122)
文摘Based on the research of theories and practices related to quality evaluation of electronic services(e-services) from both home and abroad and through multiple rounds of surveys and analyses,this article proposed an evaluation indicator system for Chinese libraries.A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model.Based on the survey data,the article evaluated and analyzed the quality of Shanxi Provincial Library's e-services by means of quadrant analysis,and put forward solutions and suggestions accordingly.
文摘The MAC layer in IEEE802.16 is designed to differentiate service among traffic categories with different multimedia requirements.In this paper,a scheduling algorithm at MAC layer for multiple connections with diverse QoS requirements is proposed.As for this algorithm,each connection is assigned a priority,which is updated dynamically based on its service status concluding queue characteristic and channel state.A connection with the highest priority is scheduled each time.Analytical model is developed by assuming a Finite State Markov Chain(FSMC)channel model.Simulation results show that the proposed scheduling algorithm can improve the performance of mean waiting time and throughput in broadband wireless networks.
基金supported by JSPS KAKENHI Grant Numbers JP16K00117, JP19K20250 and KDDI Foundation
文摘Initially as an extension of cloud computing, fog computing has been inspiring new ideas about moving computing tasks to the edge of networks. In fog, we often repeat the procedure of placing services because of the geographical distribution of mobile users. We may not expect a fixed demand and supply relationship between users and service providers since users always prefer nearby service with less time delay and transmission consumption. That is, a plug-and-play service mode is what we need in fog. In this paper, we put forward a dynamic placement strategy for fog service to guarantee the normal service provision and optimize the Quality of Service (QoS). The simulation results show that our strategy can achieve better performance under metrics including energy consumption and end-to-end latency. Moreover, we design a real Plug-and-Play Fog (PnPF) based on Raspberry Pi and OpenWrt to provide fog services for wireless multimedia networks.
文摘Cloud computing is becoming a hot topic of the information industry in recent years. Many companies provide the cloud services, such as Google Apps and Apple multimedia services. In general, by applying the virtulization technologies, the data center is built for cloud computing to provide users with the eomputing and storage resources, as well as the software environment. Thus, the quality of service （QoS） must be considered to satisfy users＇ requirements. This paper proposes a high efficiency scheduling scheme for supporting cloud computing. The virtual machine migration technique has been applied to the proposed scheduling scheme for improving the resources utilization and satisfying the QoS requirement of users. The experimental results show that in addition to satisfying the QoS requirement of users, the proposed scheme can improve the resources utilization effectively.
基金Supported by the National Natural Science Foundation of China(60772066)
文摘An analytical queuing model is proposed for the classified services of WiMAX network. Simulation model is also developed that corresponds to the Markovian analytical model using Java modeling tool （JMT）. This is a new and efficient discrete event tool for queuing network modeling and workload analysis. QoS metrics have been evaluated for the multi-rate traffic in multiple scenari- os. Results obtained from simulation are compared for validation and analysis. Outcomes show that the proposed model is more efficient than the conventional method by improving residence time, re- sponse time, increasing system throughput and efficiency at queuing level with a slight degradation in call acceptance factor.
