From the perspective of information resource sharing, the authors investigated the ratio and degree of users' satisfaction with resource sharing among college libraries, public libraries and research libraries in ...From the perspective of information resource sharing, the authors investigated the ratio and degree of users' satisfaction with resource sharing among college libraries, public libraries and research libraries in Nanjing city. Based on the analysis and discussion about the findings, the authors summarized the library resource sharing system in satisfying users' information requirements, including its pros and cons. At last, further considerations have been provided on how to improve library resource sharing system in the region.展开更多
This paper establishes an evaluation model of the customer satisfaction index for the wellhead blowout preventers of China＇s petroleum industry based on evaluation models of the customer satisfaction index at home an...This paper establishes an evaluation model of the customer satisfaction index for the wellhead blowout preventers of China＇s petroleum industry based on evaluation models of the customer satisfaction index at home and aboard, and by considering the consuming situation in China and the features of the China＇s petroleum industry. For the existence of： （1） multiple correlations among the factors in the model; （2） the variables need to be explained, but that are hard to observe; （3） the customer satisfaction degree of observation variables appears the shape of skewness or two or three peaks, the correlations between the satisfaction index and its factors cannot be described by common multiple regression. This paper uses a partial least squares （PLS） method based on principal components and typical correlative analysis to solve the problem. When PLS is used in the model of the customer satisfaction index of the wellhead blowout preventers, the latent variables and the explanation degree coefficient of the manifest variable to the corresponding latent variables are estimated by PLS path analysis, and the influencing coefficient among the latent variables in the model is estimated by PLS regression analysis. PLS is also be used to calculate and analyze the model and disclose the correlations among the structural variables as well as the correlation between structural variables and its corresponding observation variables, evaluating results of which provide useful information for petroleum industry to improve the product quality and to the enhancement of the customer satisfaction to the product.展开更多
Dynamic resource allocation(DRA) is a key technology to improve system performances in GEO multi-beam satellite systems. And, since the cache resource on the satellite is very valuable and limited, DRA problem under r...Dynamic resource allocation(DRA) is a key technology to improve system performances in GEO multi-beam satellite systems. And, since the cache resource on the satellite is very valuable and limited, DRA problem under restricted cache resources is also an important issue to be studied. This paper mainly investigates the DRA problem of carrier resources under certain cache constraints. What's more, with the aim to satisfy all users' traffic demands as more as possible, and to maximize the utilization of the bandwidth, we formulate a multi-objective optimization problem(MOP) where the satisfaction index and the spectrum efficiency are jointly optimized. A modified strategy SA-NSGAII which combines simulated annealing(SA) and non-dominated sorted genetic algorithm-II(NSGAII) is proposed to approximate the Pareto solution to this MOP problem. Simulation results show the effectiveness of the proposed algorithm in terms of satisfaction index, spectrum efficiency, occupied cache, and etc.展开更多
Customer satisfaction is an important index to evaluate the competitiveness and efficiency of an enterprise. Every enterprise is confront with the subject of supplying with the customer satisfactory products at the lo...Customer satisfaction is an important index to evaluate the competitiveness and efficiency of an enterprise. Every enterprise is confront with the subject of supplying with the customer satisfactory products at the lowest costs and the highest manufacturing speed. Regarding the delivery days of a coach company as a design variable, this paper builds up an optimization model of customer satisfaction, and suggests an effective method to reduce costs and increase customer satisfaction based on analysis and research.展开更多
The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and ...The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and based on interview with experts and literature review,this article builds an effect model comprising four factors affecting the major government and corporate customers' satisfaction with the rate,including cost performance,discount degree,rate communication and bill composition.Besides,employing AMOS and other analytical tools,it reveals significant positive effects of the aforementioned four factors on the customer's rate satisfaction,and arranges them in sequence according to the path coefficient of each influence.Based on quantified results,this article proposes management recommendations to improve the rate satisfaction,providing basis for research on the overall rate satisfaction optimization of government and corporate customers.展开更多
The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by th...The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.展开更多
Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.I...Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.In natural conversations,the interaction between a customer and its agent take place more than once.One of the difficulties insatisfaction analysis at call centers is that not all conversation turns exhibit customer satisfaction or dissatisfaction. To solve this problem,an intelligent system is proposed that utilizes acoustic features to recognize customers＇ emotion and utilizes the global features of emotion and duration to analyze the satisfaction. Experiments on real-call data show that the proposed system offers a significantly higher accuracy in analyzing the satisfaction than the baseline system. The average F value is improved to 0. 701 from 0. 664.展开更多
A cognitive radio（CR） network with energy harvesting（EH） is considered to improve both spectrum efficiency and energy efficiency. A hidden Markov model（HMM） is used to characterize the imperfect spectrum sensing...A cognitive radio（CR） network with energy harvesting（EH） is considered to improve both spectrum efficiency and energy efficiency. A hidden Markov model（HMM） is used to characterize the imperfect spectrum sensing process. In order to maximize the whole satisfaction degree（WSD） of the cognitive radio network, a tradeoff between the average throughput of the secondary user（SU） and the interference to the primary user（PU） is analyzed. We formulate the satisfaction degree optimization problem as a mixed integer nonlinear programming（MINLP） problem. The satisfaction degree optimization problem is solved by using differential evolution（DE） algorithm. The proposed optimization problem allows the network to adaptively achieve the optimal solution based on its required quality of service（Qos）. Numerical results are given to verify our analysis.展开更多
Objective: To assess the reliability and validity of the Inpotient Satisfaction Questionnaire (IPSQ) on the basis of a pilot survey. Methods: The subjects were 900 patients discharged from 3 general hospitals in Guang...Objective: To assess the reliability and validity of the Inpotient Satisfaction Questionnaire (IPSQ) on the basis of a pilot survey. Methods: The subjects were 900 patients discharged from 3 general hospitals in Guangzhou. Mail survey was employed. The reliability was evaluated by internal consistency and test-retest reliability. The validity was assessed by content validity and construct validity. Results: The response rates were 30% for the test, 47% for the retest and 93.2% for the total items. High haiability of IPSQ was proved by Cronbach’s a of 0. 92, and no sighficant difference (P = 0. 183) and whereas conspicuous correlation (r = 0. 812, P < 0. 000 1 ) between test and retest were shown. Content validity was supported by factor loading. Convergent and discriminant validity was strongly supported by the fact that the maximum interscale correlation was less than the internal consistency of individual dimension. Conclusion:The IPSQ was reliable and valid.展开更多
In taking into full consideration of the technology acceptance model(TAM),this empirical study has made a few assumptions and also has formulated a model for the study on the level of satisfaction of database users. T...In taking into full consideration of the technology acceptance model(TAM),this empirical study has made a few assumptions and also has formulated a model for the study on the level of satisfaction of database users. This research project was conducted by collecting relevant data from library users of five universities. Specifically, it aimed to measure database users' level of satisfaction and tried to find factors affecting these graduate students who are using databases regularly at their university libraries. An analysis of the collected data shows that the level of database users' satisfaction could be directly affected by the database service quality, the easiness of accessing the system and user perceived notion of usefulness of those databases that they use often. This study also found that database users' gender could be a significant factor in their perceived notion of easiness of accessing databases, and also in their perceived notion of satisfaction for their successful information retrieval operations. The frequency of accessing databases by these graduate students has an impact on users' perceived notion of easiness of database access. The users' school classifications could make a significant difference in their perceived notion on the extent of usefulness of a particular database.展开更多
On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of the...On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.展开更多
An assessment index system including environment, socio-culture, economy and technology was established for evaluating environmental construction level of community （objective construction）, and questionnaire was de...An assessment index system including environment, socio-culture, economy and technology was established for evaluating environmental construction level of community （objective construction）, and questionnaire was designed according to paper review for evaluating residential satisfaction （subjective satisfaction）. The index system was divided into four layers： system （A）, subsystems （B）, categories （C）, and indicators （D）, and in total of 38 indicators was established. The Xihe community, affiliated to Nanfen district, Benxi City, Liaoning Province, China was selected as a case study. Results indicated that the community sustainability index related to objective environmental construction was 0.4355 and was classified as class Ⅲ （moderate）; the community sustainability index related to the residential satisfaction was 0.4255, belonging to class Ⅲ. In conclusion, the sustainability of Xihe community was moderate and needed to be improved. Residential satisfaction was lower than objective environmental construction. The assessment index system established in this study is able to reflect the comprehensive sustainability of community and can be used to evaluate other similar communities＇ sustainability.展开更多
The satisfaction rate of desired velocity in the case of a mixture of fast and slow vehicles is studied by using a cellular automaton method. It is found that at low density the satisfaction rate depends on the maxima...The satisfaction rate of desired velocity in the case of a mixture of fast and slow vehicles is studied by using a cellular automaton method. It is found that at low density the satisfaction rate depends on the maximal velocity. However, the behavior of the satisfaction rate as a function of the coefficient of variance is independent of the maximal velocity. This is in good agreement with empirical results obtained by Lipshtat [Phys. Rev. E 79 066110 （2009）]. Furthermore, our numerical result demonstrates that at low density the satisfaction rate takes higher values, whereas the coefficient of variance is close to zero. The coefficient of variance increases with increasing density, while the satisfaction rate decreases to zero. Moreover, we have also shown that, at low density the coefficient variance depends strongly on the probability of overtaking.展开更多
Various nodes,logistics,capital flows,and information flows are required to make systematic decisions concerning the operation of an integrated coal supply system. We describe a quantitative analysis of such a system....Various nodes,logistics,capital flows,and information flows are required to make systematic decisions concerning the operation of an integrated coal supply system. We describe a quantitative analysis of such a system. A dynamic optimization model of the supply chain is developed. It has achieved optimal system profit under conditions guaranteeing a certain level of customer satisfaction. Applying this model to coal production of the Xuzhou coal mines allows recommendations for a more systematic use of washing and processing,transportation and sale resources for commercial coal production to be made. The results show that this model,which is scientific and effective,has an important value for making reasonable decisions related to complex coal enterprises.展开更多
In order to meet the needs of collaborative decision making,considering the different demands of air traffic control units,airlines,airports and passengers in various traffic scenarios,the joint scheduling problem of ...In order to meet the needs of collaborative decision making,considering the different demands of air traffic control units,airlines,airports and passengers in various traffic scenarios,the joint scheduling problem of arrival and departure flights is studied systematically.According to the matching degree of capacity and flow,it is determined that the traffic state of arrival/departure operation in a certain period is peak or off-peak.The demands of all parties in each traffic state are analyzed,and the mathematical models of arrival/departure flight scheduling in each traffic state are established.Aiming at the four kinds of joint operation traffic scenarios of arrival and departure,the corresponding bi-level programming models for joint scheduling of arrival and departure flights are established,respectively,and the elitism genetic algorithm is designed to solve the models.The results show that:Compared with the first-come-firstserved method,in the scenarios of arrival peak&departure off-peak and arrival peak&departure peak,the departure flight equilibrium satisfaction is improved,and the runway occupation time of departure flight flow is reduced by 38.8%.In the scenarios of arrival off-peak&departure off-peak and departure peak&arrival off-peak,the arrival flight equilibrium delay time is significantly reduced,the departure flight equilibrium satisfaction is improved by 77.6%,and the runway occupation time of departure flight flow is reduced by 46.6%.Compared with other four kinds of strategies,the optimal scheduling method can better balance fairness and efficiency,so the scheduling results are more reasonable.展开更多
基金supported by the National Social Science Foundation of China(Grant No.06BTQ017)
文摘From the perspective of information resource sharing, the authors investigated the ratio and degree of users' satisfaction with resource sharing among college libraries, public libraries and research libraries in Nanjing city. Based on the analysis and discussion about the findings, the authors summarized the library resource sharing system in satisfying users' information requirements, including its pros and cons. At last, further considerations have been provided on how to improve library resource sharing system in the region.
文摘This paper establishes an evaluation model of the customer satisfaction index for the wellhead blowout preventers of China＇s petroleum industry based on evaluation models of the customer satisfaction index at home and aboard, and by considering the consuming situation in China and the features of the China＇s petroleum industry. For the existence of： （1） multiple correlations among the factors in the model; （2） the variables need to be explained, but that are hard to observe; （3） the customer satisfaction degree of observation variables appears the shape of skewness or two or three peaks, the correlations between the satisfaction index and its factors cannot be described by common multiple regression. This paper uses a partial least squares （PLS） method based on principal components and typical correlative analysis to solve the problem. When PLS is used in the model of the customer satisfaction index of the wellhead blowout preventers, the latent variables and the explanation degree coefficient of the manifest variable to the corresponding latent variables are estimated by PLS path analysis, and the influencing coefficient among the latent variables in the model is estimated by PLS regression analysis. PLS is also be used to calculate and analyze the model and disclose the correlations among the structural variables as well as the correlation between structural variables and its corresponding observation variables, evaluating results of which provide useful information for petroleum industry to improve the product quality and to the enhancement of the customer satisfaction to the product.
基金supported by the National Science and Technology Major Project under Grant 2018ZX03001016
文摘Dynamic resource allocation(DRA) is a key technology to improve system performances in GEO multi-beam satellite systems. And, since the cache resource on the satellite is very valuable and limited, DRA problem under restricted cache resources is also an important issue to be studied. This paper mainly investigates the DRA problem of carrier resources under certain cache constraints. What's more, with the aim to satisfy all users' traffic demands as more as possible, and to maximize the utilization of the bandwidth, we formulate a multi-objective optimization problem(MOP) where the satisfaction index and the spectrum efficiency are jointly optimized. A modified strategy SA-NSGAII which combines simulated annealing(SA) and non-dominated sorted genetic algorithm-II(NSGAII) is proposed to approximate the Pareto solution to this MOP problem. Simulation results show the effectiveness of the proposed algorithm in terms of satisfaction index, spectrum efficiency, occupied cache, and etc.
文摘Customer satisfaction is an important index to evaluate the competitiveness and efficiency of an enterprise. Every enterprise is confront with the subject of supplying with the customer satisfactory products at the lowest costs and the highest manufacturing speed. Regarding the delivery days of a coach company as a design variable, this paper builds up an optimization model of customer satisfaction, and suggests an effective method to reduce costs and increase customer satisfaction based on analysis and research.
文摘The rate satisfaction of government and corporate customers,to which telecom companies pay special attention,is an important part of the overall satisfaction of the market segment.Focusing on specialline products and based on interview with experts and literature review,this article builds an effect model comprising four factors affecting the major government and corporate customers' satisfaction with the rate,including cost performance,discount degree,rate communication and bill composition.Besides,employing AMOS and other analytical tools,it reveals significant positive effects of the aforementioned four factors on the customer's rate satisfaction,and arranges them in sequence according to the path coefficient of each influence.Based on quantified results,this article proposes management recommendations to improve the rate satisfaction,providing basis for research on the overall rate satisfaction optimization of government and corporate customers.
基金supported by the Research on Group Customers Satisfaction of Hubei Telecom
文摘The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.
基金Supported by the National Natural Science Foundation of China(61473041,61571044,11590772)
文摘Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.In natural conversations,the interaction between a customer and its agent take place more than once.One of the difficulties insatisfaction analysis at call centers is that not all conversation turns exhibit customer satisfaction or dissatisfaction. To solve this problem,an intelligent system is proposed that utilizes acoustic features to recognize customers＇ emotion and utilizes the global features of emotion and duration to analyze the satisfaction. Experiments on real-call data show that the proposed system offers a significantly higher accuracy in analyzing the satisfaction than the baseline system. The average F value is improved to 0. 701 from 0. 664.
基金Project supported by the National Natural Science Foundation of China(Grant No.61301179)the Doctorial Programs Foundation of the Ministry of Education of China(Grant No.20110203110011)the 111 Project(Grant No.B08038)
文摘A cognitive radio（CR） network with energy harvesting（EH） is considered to improve both spectrum efficiency and energy efficiency. A hidden Markov model（HMM） is used to characterize the imperfect spectrum sensing process. In order to maximize the whole satisfaction degree（WSD） of the cognitive radio network, a tradeoff between the average throughput of the secondary user（SU） and the interference to the primary user（PU） is analyzed. We formulate the satisfaction degree optimization problem as a mixed integer nonlinear programming（MINLP） problem. The satisfaction degree optimization problem is solved by using differential evolution（DE） algorithm. The proposed optimization problem allows the network to adaptively achieve the optimal solution based on its required quality of service（Qos）. Numerical results are given to verify our analysis.
文摘Objective: To assess the reliability and validity of the Inpotient Satisfaction Questionnaire (IPSQ) on the basis of a pilot survey. Methods: The subjects were 900 patients discharged from 3 general hospitals in Guangzhou. Mail survey was employed. The reliability was evaluated by internal consistency and test-retest reliability. The validity was assessed by content validity and construct validity. Results: The response rates were 30% for the test, 47% for the retest and 93.2% for the total items. High haiability of IPSQ was proved by Cronbach’s a of 0. 92, and no sighficant difference (P = 0. 183) and whereas conspicuous correlation (r = 0. 812, P < 0. 000 1 ) between test and retest were shown. Content validity was supported by factor loading. Convergent and discriminant validity was strongly supported by the fact that the maximum interscale correlation was less than the internal consistency of individual dimension. Conclusion:The IPSQ was reliable and valid.
基金supported by the Ministry of Education of China(Grant No.05JZD00024)
文摘In taking into full consideration of the technology acceptance model(TAM),this empirical study has made a few assumptions and also has formulated a model for the study on the level of satisfaction of database users. This research project was conducted by collecting relevant data from library users of five universities. Specifically, it aimed to measure database users' level of satisfaction and tried to find factors affecting these graduate students who are using databases regularly at their university libraries. An analysis of the collected data shows that the level of database users' satisfaction could be directly affected by the database service quality, the easiness of accessing the system and user perceived notion of usefulness of those databases that they use often. This study also found that database users' gender could be a significant factor in their perceived notion of easiness of accessing databases, and also in their perceived notion of satisfaction for their successful information retrieval operations. The frequency of accessing databases by these graduate students has an impact on users' perceived notion of easiness of database access. The users' school classifications could make a significant difference in their perceived notion on the extent of usefulness of a particular database.
基金supported by the Ministry of Education of China(Grant No.06JJD870006)
文摘On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.
基金This study was supported by the National Key Tech-nologies R & D Program of China (2006BAD03A09)Agrifund of China’s Ministry of Science and Technology (2006GB24910472)
文摘An assessment index system including environment, socio-culture, economy and technology was established for evaluating environmental construction level of community （objective construction）, and questionnaire was designed according to paper review for evaluating residential satisfaction （subjective satisfaction）. The index system was divided into four layers： system （A）, subsystems （B）, categories （C）, and indicators （D）, and in total of 38 indicators was established. The Xihe community, affiliated to Nanfen district, Benxi City, Liaoning Province, China was selected as a case study. Results indicated that the community sustainability index related to objective environmental construction was 0.4355 and was classified as class Ⅲ （moderate）; the community sustainability index related to the residential satisfaction was 0.4255, belonging to class Ⅲ. In conclusion, the sustainability of Xihe community was moderate and needed to be improved. Residential satisfaction was lower than objective environmental construction. The assessment index system established in this study is able to reflect the comprehensive sustainability of community and can be used to evaluate other similar communities＇ sustainability.
文摘The satisfaction rate of desired velocity in the case of a mixture of fast and slow vehicles is studied by using a cellular automaton method. It is found that at low density the satisfaction rate depends on the maximal velocity. However, the behavior of the satisfaction rate as a function of the coefficient of variance is independent of the maximal velocity. This is in good agreement with empirical results obtained by Lipshtat [Phys. Rev. E 79 066110 （2009）]. Furthermore, our numerical result demonstrates that at low density the satisfaction rate takes higher values, whereas the coefficient of variance is close to zero. The coefficient of variance increases with increasing density, while the satisfaction rate decreases to zero. Moreover, we have also shown that, at low density the coefficient variance depends strongly on the probability of overtaking.
文摘Various nodes,logistics,capital flows,and information flows are required to make systematic decisions concerning the operation of an integrated coal supply system. We describe a quantitative analysis of such a system. A dynamic optimization model of the supply chain is developed. It has achieved optimal system profit under conditions guaranteeing a certain level of customer satisfaction. Applying this model to coal production of the Xuzhou coal mines allows recommendations for a more systematic use of washing and processing,transportation and sale resources for commercial coal production to be made. The results show that this model,which is scientific and effective,has an important value for making reasonable decisions related to complex coal enterprises.
基金supported by Nanjing University of Aeronautics and Astronautics Graduate Innovation Base(Laboratory)Open Fund(No.kfjj20200717).
文摘In order to meet the needs of collaborative decision making,considering the different demands of air traffic control units,airlines,airports and passengers in various traffic scenarios,the joint scheduling problem of arrival and departure flights is studied systematically.According to the matching degree of capacity and flow,it is determined that the traffic state of arrival/departure operation in a certain period is peak or off-peak.The demands of all parties in each traffic state are analyzed,and the mathematical models of arrival/departure flight scheduling in each traffic state are established.Aiming at the four kinds of joint operation traffic scenarios of arrival and departure,the corresponding bi-level programming models for joint scheduling of arrival and departure flights are established,respectively,and the elitism genetic algorithm is designed to solve the models.The results show that:Compared with the first-come-firstserved method,in the scenarios of arrival peak&departure off-peak and arrival peak&departure peak,the departure flight equilibrium satisfaction is improved,and the runway occupation time of departure flight flow is reduced by 38.8%.In the scenarios of arrival off-peak&departure off-peak and departure peak&arrival off-peak,the arrival flight equilibrium delay time is significantly reduced,the departure flight equilibrium satisfaction is improved by 77.6%,and the runway occupation time of departure flight flow is reduced by 46.6%.Compared with other four kinds of strategies,the optimal scheduling method can better balance fairness and efficiency,so the scheduling results are more reasonable.
