摘要
生成式人工智能嵌入公共服务治理是推动治理数字化转型与服务效能跃迁的核心引擎。生成式人工智能通过创新治理场景构建、赋能治理模式革新、优化治理交互机制、重塑治理评估范式四维作用机理,推动公共服务从经验驱动向数智融合跃迁。囿于数据霸权驱使治理主权让渡、算法黑箱加剧治理责任悬浮、信息垄断形成数据特权分配模式、伦理失范消解公共信任等多重风险挑战,亟须通过健全监管体系与评估机制保障治理自洽性、促进多元共治与人机互鉴提升治理包容性、明晰伦理准则与产权归属强化治理可持续性、优化算力模型与数据质量筑牢治理稳健性,推动治理现代化向敏捷响应、公平普惠、人本导向的纵深跃迁。
The embedding of generative artificial intelligence in public service governance is the core engine driving the digital transformation of governance and the transition of service efficiency.Generative artificial intelligence promotes the transition of public services from experience driven to digital intelligence integration by innovating governance scenarios,empowering governance model innovation,optimizing governance interaction mechanisms,and reshaping governance evaluation paradigms.Due to multiple risks and challenges such as data hegemony driving governance sovereignty transfer,algorithmic black box exacerbating governance responsibility suspension,information monopoly forming data privilege allocation mode,ethical misconduct dissolving public trust,it is urgent to ensure governance consistency through a sound regulatory system and evaluation mechanism,promote diversified co governance and humanmachine mutual learning to enhance governance inclusiveness,clarify ethical standards and property rights ownership to strengthen governance sustainability,optimize computing power models and data quality to build governance robustness,and promote the deep transition of governance modernization towards agile response,fairness and inclusiveness,and people-oriented orientation.
作者
李立清
栾文婷
LI Liqing;LUAN Wenting(School of Public Administration and Law,Hunan Agricultural University,Changsha 410128,China)
出处
《南昌大学学报(人文社会科学版)》
北大核心
2025年第3期113-124,共12页
Journal of Nanchang University(Humanities and Social Sciences)
基金
国家自然科学基金面上项目“农村重大突发性公共卫生事件应急能力形成机理与提升路径研究”(72274059)
国家社会科学基金重点项目“中国特色基本民生兜底保障体系建设政策创新与实施路径研究”(24AZD029)。
关键词
生成式人工智能
公共服务治理
作用机理
风险防范
generative artificial intelligence
public service governance
mechanism of action
risk prevention
作者简介
李立清(1964-),女,湖南湘乡人,教授,博士生导师,管理学博士,从事公共服务管理、人工智能研究;栾文婷(1999-),女,山东青岛人,公共管理专业博士研究生,从事公共服务管理、人工智能研究。
