摘要
目的开发出院患者医护一体化回访管理系统,使医护人员和患者主动参与到回访工作中,提高出院患者回访效率和质量。方法设计并开发医护一体化回访管理系统,在血液内科、泌尿外科、老年消化科试用3个月,计算回访成功率。结果系统功能包括患者回访管理、回访计划管理、回访统计分析、回访表单管理、康复指南等模块,出院回访落实率从63.5%提升到95.04%。结论该系统功能齐全、操作简便,符合国家政策要求,满足医院回访工作管理需求,提升了患者就医获得感,增强了医护患参与出院回访积极性,提升了回访质量。
Objective To develop an integrated medical follow-up management system for discharged patients to promote medical staff and patients taking the initiative participate in follow-up and to improve the efficiency and quality of the follow-up of discharged patients. Methods An integrated medical follow-up management system was designed and developed.It was used in the Department of Hematology,Department of Urology,and Department of Elderly Gastroenterology,and the follow-up success rate was calculated. Results The functions of the system included follow-up management,planning management,statistical analysis,forms management,recovery guidance,and etc.The follow-up implementation rate was increased from 63.5%to 95.04%. Conclusion The management system is fully functional and easy to operate,which meets the requirements of national policy and the requirements of follow-up management.It improves the satisfaction of patients,increases the enthusiasm of medical staff and patients on participating the follow-up,which improves the efficiency and quality of follow-up among discharged patients.
作者
吴红娟
赵素平
刘红梅
刘晓梅
陈航
王丹
张玉莲
惠蓉
马运苗
赵小红
石斌娅
WU Hongjuan;ZHAO Suping;LIU Hongmei;LIU Xiaomei;CHEN Hang;WANG Dan;ZHANG Yulian;HUI Rong;MA Yunmiao;ZHAO Xiaohong;SHI Binya(Shaanxi Provincial People's Hospital,Xi’an,Shanxi,710068,China)
出处
《中国卫生质量管理》
2018年第4期81-84,共4页
Chinese Health Quality Management
基金
中华护理学会2016-2017年度立项课题"出院患者医护一体化回访管理系统研究与应用"(ZHKY201607)
陕西省社会发展科技攻关项目"延伸护理服务改善持续非卧床腹膜透析患者营养不良状况的效果评价"(2016SF-142)
关键词
出院患者
出院回访
医护一体化
管理系统
Discharged Patients
Follow-Up after Discharge
Medical Integration
Management System
作者简介
通信作者:石斌娅:陕西省人民医院(西安医学院附属医院)基层服务部主任E-mail:sbinya@163.com。
